Writing your first business blog post

If you’re new to blogging it can be a little daunting. There’s a lot of confusion around the subject and to be honest the hardest part is actually just getting over the mark and getting your first article published.

Why blog at all?

It’s a good question and one that I’m most asked about by people who are asked to create content within an organisation. In reality it’s likely that if you’ve been asked to write articles you’re probably not going to see a direct return for your efforts. One thing that I can almost guarantee is that the return won’t be immediate.

Reasons for…

Your company are paying you to

  • Build your reputation to a wide audience of your expertise
  • It will likely help you get jobs in the future
  • Learn more about a subject you’re hopefully passionate about

It will help your company/employer

  • Find new customers and beat off the competition..
  • ..Position your organisation as one that values being good at what they do
  • Realise how much you really know

Reasons against…

I really can’t see any. While getting your first article out could take a while and finding your groove could take a little longer, it gets easier.

This article will take me 30 minutes to write and I’m doing it while waiting for a bus to take me on holiday.

What to blog about

If you’re writing content for a business you need to be talking to your customers.

To find new customers: Write about the most basic questions people in your market ask before buying
So many people get this wrong. They write complicated articles, filled deep with jargon only your those with significant experience in your field would understand.
For this reason many of the most basic questions go unanswered. One of my most popular articles is ‘How to cold call’. Clearly not an advanced selling article it hits home with those that are just entering the market, my market of potential customers.

To build reputation and repeat business: Answer questions that you get asked by existing customers every day
Again here, start with the basics. People are coming to you because you’re an expert in your field. They want to rely on you for the difficult to understand situations but you can help facilitate them by giving them a good baseline of information they need to survive.

How to structure your article

Once you’ve decided on a high level topic, try and establish some key headings that break your topic into bite sized pieces. When I started this article, I first came up with the topic/title. Then decided on the high level points I needed to convey.

The classic anecdote here is that a stranger in a coffee shop should be able to ‘get’ what your article is about and what it means.

If possible add images, illustrations and/or videos to help the reader understand what your article is about.

Article title

This one is actually quite important.

If you want people to find your content you need to make sure that your article has a good title.

I’ll give an example…

If you’re writing an article about say why one project management method is better than another think about what people might search for.

e.g. Method 1 vs Method 2

Then elaborate on it. e.g. Method 1 vs Method 2, why your project will fail if you don’t know both

Research

Undoubtably others have trodden the same ground before. See if you can find similar articles. Look at their titles and take ideas from them that you can build on. Don’t forget that you can always reference their post and link back to it as a thank you (The blogging equivalent of a wave hello!)

Sanity checking

Before you publish, send your article to a colleague or a friend that doesn’t work in your area. Ask them if there’s anything that’s confusing or doesn’t make sense.

That’s all for now. Good luck with your first article!

The Three Layers of User Feedback Design

Monkeys!
Getting user feedback design right is quite (very) important. It might be obvious to state but if you don’t ask the right questions (or any questions at all) you won’t get the right answers…

…This week I’ve been working on a product which has a large content component. Content is created for users/subscribers to simplify complicated legal jargon.

As it turns out in the 5+ years of creating the content it’s never crossed anyones mind to actually solicit feedback from the users that use the system.

It has made us look at how we get good feedback across the whole application and we’ve come up with a simple three layer approach of looking user feedback design in the app.

The three layers

We basically see three main areas of feedback in what we do.

  1. Content – Whether that be help content or the content that is being delivered
  2. Application features – When user performs action x does it work as expected
  3. Ideas/features – I wish I could…

1. Content feedback tools

After quite a lot of searching it was hard to find a decent standalone tool to do user driven content feedback. There are a few wordpress plugins and text comment tools but nothing that really spiked my interest.

I know of found these tools:

  • Comments: Disqus / IntenseDebate / Livefyre
  • Star rating: GD Star (WP plugin)

Let me know in the comments if you have other suggestions especially for the star rating / ‘Did you find this useful’ comments.

2. Application features

An example of this is we have a search function in the product. In our developer testing it works really well. We’ve just started logging the searches and examining sucessful searches.

Our next step is to ask the users if they found what they were looking for…seems obvious again but it hadn’t previously been done.

Behaviour driven feedback
We use KISS Insights is also a good tool for this purpose..

Example triggers:

  • User searches for some content
  • Administrator performs a permissions change for a user

3. Ideas/feature feedback

So there’s two parts here. First is actually finding out what things the users are interested in or could benefit users. The second is testing those ideas and getting feedback of new ideas that are released to the wild.

Soliciting idea feedback
There are a bunch of tools that do this listed below. One thing to also consider is what data you can use from within your application to find missing features.

An example of this for this project is that as a result of logging searches we realised that users were searching for content that did not yet exist. As a feature we’re adding a forum feature so that if the user can’t find the content they’re looking for they can ask their search string as a question to the rest of their organisation.

Some tools:
Forrst is an interesting community of designers/UX people giving feedback on each others work.

Testing new features

  • here from SmartInsights

Outbound Calling: How To Open A Cold Call

Dont-say
The first 10 steps, 10 seconds, 10 words spoken are crucial in any interaction. On the phone it’ll make the difference between you having a great conversation and getting pushed off.

A little context…I’ve been working over the last few weeks on an outbound call campaign. While listening in to the calls we’ve been hacking best practices to find what does and doesn’t work in the modern age where cold calling ‘is dead’.

The introduction
You should have a solid reason for disturbing someone and a good reason for how you found them. If you do you’ll engage 100% more.

Bad/Worst example:
Hi, are you the person responsible for marketing/sales/..?

Better example:
Jump straight into pitching.. ‘The reason I’m calling you today is that I thought I’d let you know how we’re helping [competitor name] [value statement]…’

Awesome example:
Explain how you came to want to speak to them.. ‘My colleague found you on linkedin and noticed that you were into [industry name] so I thought I’d give you a call. The reason is’

The third approach beats the others hands down. You’re telling them that they’re special, that you’ve found them based on their credentials and that there’s no one else in the organisation that you want to talk to at that stage.

Give it a try, you’ll be surprised at the response 🙂

Landing Page Builders: LanderApp vs Unbounce vs Kickoff Labs

So a quick look at the best landing page builders.. This week I’m putting together some landing pages for a lead gen campaign for a B2b client. Currently they receive almost zero inbound enquiries.. As a quick immediate solution to that and to help build an opt-in mailing list we’re putting together some landing pages to capture leads and build up a bit of an email list.

lead gen with landing page buildersWhen to use a landing page app builder

  • Search PPC
  • Banner Ads
  • Linked from email campaigns

Landing page builder vs your website

  • Drag and drop interface – No coding needed
  • Built in A/B testing
  • No distracting links
  • No worry about how the landing pages fit in the hierarchy in your site

My ranking

1= Unbounce – The most expensive but good features for the more advanced page builder

1= Lander App – Quite a new comer to the scene but very good and cheaper than Unbounce to start

2. Kickoff Labs – Also new but the pages still lack the finish that the other options have

 

Unbounce – Best for a Pro

Pros: Easy to use for the more technical landing page builders, lots of features, pretty decent A/B testing, sub-accounts allowing internet marketers to give clients and teams access, pretty slick interface, nice templates

Cons: More expensive than other options. Basic plan doesn’t include full features and lots of upgrades can make it expensive if you’re just starting out.

LanderApp – Great for newbies

Pros: Super simple to quickly build pages, no cost for unlimited landing pages (custom domains requires paid account), no extra costs

Cons: Umm their interface is really great?

Kickoff labs

Pros: Good for coming soon pages and email list building pages

Cons: Not so good for more complex lead gen, quite expensive vs LanderApp/Unbounce compared to the features

 

Conclusion

I like both LanderApp and Unbounce as landing page builders. I actually have accounts with both as I’m torn between which I like better. It’ll probably end up being Unbounce as it allows 3rd party access to a limited set of pages which would be good for my clients.

If you want to know more about landing pages, check out this post which has an awesome 101 of  landing pages.